Terms and Conditions for Man With Van Kennington
These Terms and Conditions set out the basis on which Man With Van Kennington provides removal, delivery, collection, transport, and related man and van services to customers within the UK. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation, or service-specific instructions provided before the job begins. These terms are designed to ensure a fair, clear, and professional service for both parties, and they should be read carefully before any work is scheduled.
The expressions ???we,??� ???us,??� and ???our??� refer to the service provider, and ???you??� and ???your??� refer to the customer, whether an individual, household, or business. Where a booking is made on behalf of another person, the person placing the booking confirms that they have the authority to accept these terms for all persons involved. A booking with Kennington man with van services is not merely a request for a vehicle; it is an agreement for labour, transport, and the safe handling of goods in accordance with the details provided.
We reserve the right to decline any booking, withdraw a quotation, or stop a service where the customer???s instructions are incomplete, inaccurate, unsafe, unlawful, or materially different from what was originally disclosed. If any inconsistency arises between these terms and a written quotation, the written quotation will take priority only for the specific matters it addresses. Any matter not expressly covered in the quotation remains subject to these Terms and Conditions.
Booking Process
All bookings for man and van Kennington services must be made with accurate and complete information. At the time of enquiry or booking, you must provide all relevant details, including the collection and delivery locations, the type and approximate volume of items, access conditions, floor levels, parking restrictions, timing requirements, and whether any special equipment or extra labour may be needed. Any quotation is based on the information supplied and may be revised if the actual service differs from the description initially given.
Once a quotation is accepted, the booking becomes provisional until confirmed by us. A booking is only secured when we issue a confirmation, whether by email, message, or another written method. The confirmation may set out the agreed date, time window, estimated duration, vehicle size, personnel required, and any special conditions. Please note that arrival times are estimates and may be affected by traffic, weather, loading issues, prior jobs, or other operational factors outside our control.
It is your responsibility to ensure that all goods are packed, labelled, and ready for transport unless packing or dismantling has been expressly included in the booking. We may refuse to move items that are unsafe to lift, inadequately packed, prohibited by law, or likely to cause damage to property, vehicles, or persons. If a job requires waiting time because items are not ready, access is delayed, or the premises are not available, we may charge for that time in accordance with the booking terms.
For larger or more complex removals, we may ask for photographs, a site description, or an inventory before confirming the price. This allows us to allocate the correct resources and avoid misunderstandings on the day. If you request changes after confirmation, such as an additional stop, extra items, stairs, dismantling, or disposal of goods, we may amend the price, timetable, or staffing accordingly. Any such changes will only be binding once accepted by us.
Payments
Unless otherwise agreed in writing, payment is due in full on completion of the service, before unloading is concluded or before the vehicle departs from the final delivery location. We may require a deposit or advance payment for certain bookings, particularly where the job is scheduled at short notice, involves a high-value service, or requires reserved time and resources. Any deposit paid will form part of the total charge and is non-refundable except where we cancel the service without cause or where mandatory consumer law requires otherwise.
We accept the payment methods notified at the time of booking. All prices are stated in pounds sterling and may be quoted inclusive or exclusive of VAT depending on our business status and the wording of the quotation. If VAT applies, it will be shown separately where required by law. Any parking charges, congestion-related costs, tolls, ferry costs, storage fees, waiting charges, or disposal charges incurred in connection with the job may be added to the final invoice where they were not included in the original quotation.
Late or incomplete payment may result in administrative charges, interest, or recovery action to the extent permitted by law. We may also retain goods in our vehicle or suspend further services until outstanding sums are paid in full, where lawful to do so. You are responsible for paying all agreed charges even if the recipient of the goods is a different person, unless we have expressly agreed in writing to invoice another party.
Cancellations and Amendments
You may cancel or amend a booking by giving us notice in writing or through the communication method used for the original booking. Cancellation charges may apply depending on how much notice is given and whether our vehicle, staff, or time have already been reserved. If you cancel at short notice, fail to provide access, or are not ready for collection within a reasonable period, you may be charged for the full or partial cost of the booking, including any irrecoverable expenses.
If we need to cancel or reschedule due to vehicle breakdown, staff illness, severe weather, safety concerns, legal restrictions, or other events beyond our reasonable control, we will endeavour to give notice as early as possible and offer a new date or alternative arrangement where feasible. We will not be liable for indirect losses resulting from a cancellation or delay, provided that we have taken reasonable steps to minimise disruption. Nothing in these terms removes any rights you may have under applicable consumer protection law.
Where a booking involves a timed slot, we will make reasonable efforts to attend within the agreed window. However, traffic, road closures, delays at prior jobs, access problems, or poor loading conditions may affect the schedule. Delays caused by your own actions or omissions, including missing keys, incorrect addresses, restricted access, or failure to secure parking, may lead to additional charges and may also count as a customer cancellation if the job cannot reasonably proceed.
Liability and Customer Responsibilities
We will take reasonable care when handling goods and property, but our liability is limited to loss or damage caused by our negligence or breach of contract, and only to the extent permitted by law. We are not responsible for pre-existing damage, defects, unsuitable packaging, hidden weaknesses in furniture, fragile items not declared in advance, or damage caused by the inherent nature of the goods. You should ensure that all items are adequately protected, especially glass, electronics, antiques, and dismantled furniture.
The customer must ensure that items are lawful to move, properly declared, and not subject to restriction, seizure, or special handling requirements unless we have agreed in writing to such conditions. You must also ensure that access routes, floors, lifts, staircases, driveways, and loading areas are safe and suitable for the job. If we believe that a property, item, or route presents a risk to people or property, we may refuse to proceed or may require additional precautions at extra cost.
We are not liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss arising from the provision or non-provision of our services, except where such limitation is not permitted by law. Our total liability in respect of any claim shall not exceed the amount paid or payable for the specific service giving rise to the claim, except in cases of death or personal injury caused by our negligence, fraud, or other liability that cannot lawfully be excluded.
Any claim for damage, missing items, or service issues should be raised as soon as reasonably possible and, where practical, before the job is completed. You should inspect your goods and property promptly after delivery and notify us of any concern with supporting details. Failure to give timely notice may make it more difficult to investigate the issue, although this does not affect any statutory rights that cannot be excluded.
Waste Regulations and Disposal
Where our service includes collection, transport, or disposal of unwanted items, all waste handling must comply with applicable UK waste laws and environmental regulations. We may only remove waste, rubbish, or unwanted materials that have been lawfully identified and agreed as part of the booking. We do not accept responsibility for waste that has not been correctly described, segregated, or disclosed before the service begins. Customers must not ask us to dispose of controlled, hazardous, or prohibited materials unless we have expressly confirmed in writing that we are authorised and equipped to do so.
Examples of items that may require special handling or may be refused include asbestos, chemicals, solvents, paints, oils, gas bottles, fridges with refrigerants, electrical waste, clinical waste, sharp objects, contaminated materials, and any item classed as hazardous under applicable law. If such materials are found among the goods without prior agreement, we may refuse removal, charge for the wasted attendance, or take any other lawful step necessary to comply with our obligations. It is your responsibility to inform us in advance of any waste that may be restricted, regulated, or likely to need a separate disposal route.
By requesting disposal services, you confirm that you have the right to authorise the transfer of waste and that the materials are not stolen, contaminated, or unlawfully mixed with prohibited substances. You also confirm that the waste presented for removal is correctly described and has been separated in a way that allows lawful and safe handling. We may retain records of waste movements, descriptions, and disposal arrangements where required by law or operational practice. Any unlawful request to dispose of waste will be refused, and we may report serious concerns to the appropriate authorities.
General Conditions
Any goods left with us or at a delivery location must be collected promptly unless storage has been separately agreed. We are not responsible for items left unattended after completion of the service unless we have expressly accepted custody of them. You must ensure that any keys, access codes, parking permits, or special instructions provided to us are correct and safe to use. If incorrect information causes delay or loss, you may be charged for the extra time and any related costs.
We may subcontract part or all of the service where necessary to complete the job efficiently, provided that this does not materially reduce the standard of care owed to you. No person other than the parties to the contract has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless we agree otherwise in writing. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.
Governing Law
These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from the service, unless mandatory law provides otherwise. Nothing in this clause affects any mandatory consumer rights or remedies that apply under UK law.
By proceeding with a booking for Man With Van Kennington, you acknowledge that you have read, understood, and accepted these Terms and Conditions. They are intended to provide a fair framework for professional transport and removal work while protecting the interests of both customer and service provider. These terms may be updated from time to time, and the version in force at the time of booking will apply unless a later written agreement states otherwise.
End of Terms and Conditions