Privacy Policy
Man with Van Kennington Privacy Policy
This Privacy Policy explains how Man with Van Kennington collects, uses, stores and protects personal data relating to our customers and prospective customers in the Kennington area. It also explains your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.
This Privacy Policy applies to all Man with Van Kennington customers and prospective customers in our service area, including individuals and businesses who request a quotation, make a booking, receive our services, or otherwise interact with us.
Personal Data We Collect
We collect and process only the personal data that is necessary to provide our services, manage our relationship with you and meet our legal obligations. The types of data we may collect include:
Identification and contact details such as your name, address, service addresses, billing address, and other contact details you provide to us. Booking and service information such as requested service date and time, pick-up and drop-off locations, access instructions, inventory or item descriptions relevant to the move, and special instructions you choose to share. Communication records such as messages and correspondence relating to enquiries, quotations, bookings, complaints or feedback, including the content and date of communications. Payment and transaction data such as records of payments made, payment method used, invoices and receipts. We do not store full payment card details. Technical and usage information where applicable such as information about how you interact with our website or online enquiry forms, including dates, times and basic technical details provided by your browser or device. Voluntary information you provide such as feedback, reviews, or any additional details you choose to give us to enable us to provide our services.
How We Collect Your Data
We collect personal data in a number of ways, including:
When you contact us directly to request information, a quotation or to make a booking. When you provide details before, during or after a move or related service. When you complete forms on our website or through other online channels. When you communicate with us by telephone, message, or any other communication method. When third parties provide us with information that is necessary to perform our services, for example where a business books our services on your behalf.
Lawful Bases for Processing
We process your personal data on one or more of the following lawful bases:
Contract: To take steps at your request before entering into a contract and to perform a contract with you. This includes providing quotations, confirming bookings, carrying out removals and related services, and handling payments. Legal obligation: To comply with legal and regulatory obligations, such as keeping accounting records and complying with tax requirements. Legitimate interests: To pursue our legitimate business interests in managing and improving our services, responding to enquiries, ensuring the security of our operations and preventing fraud, provided that these interests are not overridden by your rights and freedoms. Consent: In circumstances where we rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data for the following purposes:
To provide and manage our services, including arranging and carrying out removals and related services, coordinating logistics, and communicating with you about your booking. To respond to your enquiries, requests for quotations or other information. To manage payments, invoicing and accounting, and to keep appropriate business records. To manage our relationship with you, including handling complaints, resolving issues and obtaining feedback to improve our services. To operate, protect and improve our website, systems and processes. To comply with applicable laws, regulations and requirements from authorities. To send you service-related communications necessary for the performance of our services or to inform you of important changes to our terms or policies. Where permitted and where you have not opted out, to send you limited marketing or promotional information about similar services we offer.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties where necessary for the purposes described in this Privacy Policy. These third parties act as data processors or, in some cases, as separate controllers.
Data processors are service providers who process data on our behalf and according to our instructions. These may include companies providing IT and hosting services, customer relationship or booking systems, payment processing or accounting support, and communication tools used to manage enquiries and bookings. Where we engage processors, we require them to implement appropriate security measures and process your data only as instructed by us and in compliance with data protection law.
We may also share data with professional advisers such as accountants or legal advisers where reasonably necessary, and with public authorities or regulators where we are legally required to do so. Where another business books our services for you, we may share relevant booking and service details with that business as needed to perform the contract.
International Data Transfers
Where any of our service providers or systems involve transferring personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place. These may include using countries with adequate data protection decisions or implementing standard contractual clauses or equivalent safeguards required by data protection law.
Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, or for as long as required by legal and regulatory obligations.
In general, we keep core customer and transaction records for a period consistent with legal and tax requirements, which is typically several years after the end of our relationship or the completion of the services. Enquiry and correspondence records may be kept for a period that allows us to respond to queries, manage potential disputes and improve our services. Where data is no longer needed, we will delete it or anonymise it so that it can no longer be associated with you.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those who need it to perform their role, using secure systems and taking reasonable steps to keep information accurate and up to date.
Your Data Protection Rights
Under data protection law, you have certain rights in relation to your personal data. These rights may be subject to conditions and exemptions. You have the right to:
Access your personal data and receive information about how it is processed. Request correction of inaccurate or incomplete personal data. Request erasure of your personal data where there is no longer a lawful basis for us to keep it. Request restriction of processing in certain circumstances, for example while we verify the accuracy of data or our grounds for processing. Object to processing based on our legitimate interests, where your particular situation gives rise to an objection, and to object at any time to direct marketing. Request the transfer of your personal data to you or to a third party in a commonly used, machine-readable format where technically feasible and where processing is based on consent or contract and carried out by automated means. Withdraw consent where we rely on consent for a specific processing activity, without affecting the lawfulness of processing before consent was withdrawn.
If you wish to exercise any of these rights, you can contact us using the contact details provided on our website or in your booking documentation. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or for other operational reasons. Any updated version will be made available through our usual communication channels and will take effect from the date it is published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
