Terms and Conditions
Man with Van Kennington Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Kennington provides removal and related services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply.
Company means Man with Van Kennington, the provider of removal and related services.
Customer means the individual, company, or organisation that requests and or pays for the services.
Services means any removal, collection, delivery, loading, unloading, packing assistance, or related services provided by the Company.
Goods means any items, property, or possessions that are the subject of the Services.
Service Address means any address at which the Services are provided, including collection and delivery locations.
Booking means a confirmed request for Services accepted by the Company.
2. Scope of Services
The Company provides man and van style removals, small to medium moves, local transport of goods, and related services in and around the Kennington area and surrounding districts. The exact scope of the Services for each job will be as agreed at the time of Booking, based on the information supplied by the Customer.
Unless expressly agreed in writing, the Company does not provide storage, professional packing, disassembly or reassembly of specialist items, or the transport of hazardous materials. The Company reserves the right to refuse to handle any item which, in its reasonable opinion, poses a risk to health, safety, property, or is prohibited by law.
3. Booking Process
All Services must be booked in advance. Bookings can be requested using the communication methods made available by the Company. A Booking is only confirmed when the Company has accepted the request and provided confirmation of the date, time window, vehicle type, and estimated duration or price.
The Customer is responsible for providing accurate and complete information at the time of Booking, including but not limited to the following.
Full collection and delivery addresses and any additional stops.
Access details, such as floor level, lift availability, parking restrictions, loading bays, or access codes.
An honest and accurate description of the volume, nature, and approximate weight of the Goods.
Details of any large, bulky, fragile, or valuable items which may require special handling.
Any known restrictions such as time limits, building regulations, or road closures.
The Company relies on the information provided at the time of Booking. If the information is incomplete or inaccurate, the Company may adjust the quotation, extend the duration, charge additional fees, or, if necessary, refuse to complete all or part of the Services.
4. Quotations and Pricing
Quotations are based on the information provided by the Customer and are usually given as a fixed price for a described job or as an hourly rate with a minimum charge. Quotations are exclusive of additional charges such as congestion charges, tolls, parking fees, fines due to incorrect information, and charges arising from delays beyond the Companys control.
All prices are stated in pounds sterling unless otherwise stated. The Company reserves the right to adjust pricing from time to time. The applicable rate is the one confirmed at the time of Booking.
If the actual scope of work differs from the original information, the Company may amend the charge accordingly. This may include additional time, additional manpower, or additional journeys if the volume of Goods or the complexity of access is greater than described.
5. Access, Parking, and Customer Responsibilities
The Customer is responsible for ensuring that suitable parking and access are available at each Service Address. This includes arranging any necessary permits or authorisations where required.
If the vehicle cannot be parked at a reasonable distance to the entrance due to restrictions or lack of permits, the Company may charge for additional time spent walking to and from the vehicle, and or may refuse to proceed if it is unsafe or unlawful to do so.
The Customer must ensure that the Goods are safely and properly packed, unless packing services have been separately agreed. The Customer is responsible for ensuring that all items are ready to move and that fragile or loose items are protected and secured.
The Customer must not request the Company or its staff to undertake any act that is unsafe, unlawful, or reasonably beyond the agreed scope of the Services.
The Customer, or an authorised representative, should be present at the collection and delivery addresses to direct the placement of Goods and to sign any job completion records if required. If no representative is present, the Company will use its reasonable judgment in placing Goods, and no liability will arise for any loss or damage resulting solely from the absence of instructions.
6. Payments and Charges
Payment terms will be confirmed at the time of Booking. The Company may require full or partial payment in advance or at completion of the job. Where advance payments or deposits are required, the Booking is not fully confirmed until such payments have been received.
Accepted payment methods will be specified by the Company and may include card payments, bank transfer, or other electronic payment systems. Cash payments may be accepted only if agreed in advance.
Where Services are charged on an hourly basis, the chargeable time will normally start when the vehicle and team arrive at the first Service Address at the agreed time, or upon arrival if delayed due to circumstances beyond the Companys control, and will end when the final item is unloaded or otherwise when the Services are reasonably completed.
Waiting time due to the Customer or third parties, extended loading or unloading times due to poor access, or delays in obtaining keys or entry may be charged at the applicable hourly rate or as otherwise stated in the quotation.
If payment is not made when due, the Company reserves the right to charge interest on overdue amounts and to pursue any lawful recovery procedures. The Company may also refuse to begin or continue any Services until payment issues are resolved.
7. Cancellations and Amendments
The Customer may cancel or reschedule a Booking by giving notice to the Company. Cancellation terms will depend on the notice period and may be subject to fees, as set out below.
Cancellations made more than 48 hours before the scheduled start time will usually incur no cancellation fee, unless a non refundable deposit has been specifically agreed for that job.
Cancellations made within 24 to 48 hours of the scheduled start time may incur a partial cancellation charge to cover administration and any loss of opportunity.
Cancellations made within 24 hours of the scheduled start time may be charged up to the full quoted amount, especially where the vehicle and staff have been reserved and cannot be reasonably reallocated.
Amendments to dates, times, or addresses are subject to availability and may result in adjusted pricing. The Company will use reasonable efforts to accommodate changes but cannot guarantee that all amendments will be possible.
If the Company must cancel or significantly reschedule a Booking due to reasons within its control, any advance payments will be refunded in full, and this will be the full extent of the Companys liability, save where otherwise provided by law.
8. Exclusions and Limitations of Liability
The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability is subject to the following limitations, to the extent permitted by law.
The Company will not be liable for loss or damage arising from the Customers failure to adequately pack, secure, or protect Goods, or from the Customers failure to disclose relevant information regarding fragile or high value items.
The Company will not be liable for loss or damage to items of particularly high value such as money, jewellery, watches, precious metals, antiques, artworks, important documents, or electronic data, unless such items have been specifically declared in writing, accepted by the Company, and separate terms have been agreed.
The Company will not be liable for loss or damage resulting from wear and tear, inherent defects, pre existing damage, or the normal risks associated with moving, such as minor scuffs to furniture or walls where access is restricted.
The Company will not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profits, loss of business, loss of opportunity, or loss of data, arising from or in connection with the Services.
Where the Company is found liable for loss of or damage to Goods, such liability will, to the extent permitted by law, be limited to the reasonable cost of repair or the current market value of the Goods, whichever is lower, and subject to any overall cap that may be specified by the Company from time to time.
Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which it is unlawful to limit or exclude liability.
9. Insurance
The Company maintains appropriate insurance cover for its vehicles and operations as required by law. This does not replace the Customers own household, contents, or business insurance, and the Customer is encouraged to ensure that they have suitable cover in place for the Goods being moved.
Any insurance limits or conditions that apply to the Companys policies may further restrict any potential claims. Details of cover can be requested from the Company.
10. Prohibited and Restricted Items
The Customer must not include in the Goods any items that are unlawful, dangerous, or unsuitable for transport, including but not limited to the following.
Explosives, firearms, weapons, ammunition, or similar items.
Flammable, corrosive, toxic, or hazardous materials including gas cylinders, paints, solvents, and chemicals.
Perishable goods or living organisms, including live plants and animals.
Waste intended for disposal that falls under regulated or controlled waste categories.
If the Company discovers that prohibited items are included in the Goods, it may refuse to carry them, may remove or isolate such items, and may report any unlawful contents to the relevant authorities where required.
11. Waste Regulations and Disposal
The Company is primarily a removal service and not a waste disposal contractor. The Company will not remove, transport, or dispose of household or commercial waste in a manner that breaches waste regulations.
Where the Customer requests the removal of unwanted items, this will only be done in compliance with applicable waste and environmental laws. The Company may refuse to remove items that are classified as controlled or hazardous waste, or where removal would require special licensing or facilities that the Company does not hold or operate.
The Customer remains responsible for ensuring that any items presented as Goods are lawful to move and are not being disposed of in breach of waste regulation requirements. The Customer may be liable for any fines, penalties, or costs arising from providing incorrect information or from requesting services that would breach waste laws.
12. Delays and Events Beyond Our Control
The Company will use reasonable efforts to adhere to agreed arrival times and schedules, but such times are estimates and are not guaranteed. Delays may arise due to traffic, weather conditions, accidents, road closures, mechanical breakdowns, or other circumstances beyond the Companys reasonable control.
Where a delay occurs due to such external factors, the Company will not be liable for resulting losses or costs incurred by the Customer. The Company will, where possible, inform the Customer and propose an alternative time or date to complete the Services.
13. Complaints and Claims
If the Customer is unhappy with any aspect of the Services, they should raise the issue with the Company as soon as reasonably practicable, ideally on the same day the Services are provided, so that immediate steps can be taken to investigate and resolve the matter.
Any claim relating to loss of or damage to Goods should be notified to the Company in writing within a reasonable time after the Customer becomes aware of the loss or damage. The Company may request evidence such as photographs, receipts, or repair estimates to assess the claim.
Failure to notify the Company within a reasonable period may affect its ability to investigate and may reduce the likelihood of a satisfactory resolution, although the Customers statutory rights will not be affected where they apply.
14. Privacy and Personal Data
The Company will handle personal data received from the Customer in accordance with applicable data protection laws. Personal data will be used to manage Bookings, provide Services, handle payments, respond to enquiries, and, where permitted, to provide service related updates.
The Company will take reasonable steps to keep personal data secure and will not sell or share such data with third parties except where necessary to provide the Services, to comply with law, or with the Customers consent.
15. Changes to these Terms and Conditions
The Company may update these Terms and Conditions from time to time. The version in force at the time of the Booking will apply to that specific Service, unless a change is required by law or regulation.
The current version of the Terms and Conditions will be made available by the Company upon request. Continued use of the Services after changes have been communicated will constitute acceptance of the revised terms.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, provided that this does not limit any mandatory rights the Customer may have under consumer protection laws.
If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be severed from the remaining provisions, which will continue to be valid and enforceable.
By making a Booking or using the Services of Man with Van Kennington, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.
